We always want to meet our customers’ request, Sometimes a return or an exchange is offered if necessary. If you are not satisfied with your purchase from us, please refer to our return and exchange policy as below.
1. Request for the returned or exchanged items
a. The customer has to contact us to get a return (return address) or exchange authorization within 7 days upon receipt and 60 days since order payment.
b. Items received unused (without the smell of perfume), unwashed, not in damaged or worn condition (only when the items are seriously defective or damaged upon receipt);
c. Tights, socks, swim suit and final sale items etc are not in the range of return or exchange;
d. Items received in original packaging, In particular, the original invoice is a must.
Note: 1.All items purchased on sale are non-returnable. 2. For Swimwear & Underwear, if there is no quality problem, we do not offer return & exchange service. 3. Buyer need to pay the Return and exchange Shipping cost , Unless we have made a shipping error.
2. Return Guidelines:
You can contact info@ParisComing.com， please leave your Order No and return reason,so that we can help you more efficiently.
3. Exchange Guidelines:
Exchange is available if you are not satisfied with your purchase within 7 days upon receipt o. In general you need to pay the return shipping cost, After we receive the item, we will arrange new free shipping to you again..
Please contact us info@ParisComing.com .
4. How Long Does It Take To Process My Return?
Via normal mail post, the package back will take about 1.5-3 Months, About1.5-2 weeks via express shipping.
Once we have received your package, if you ask for return, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. If you ask for exchange, exchange will be sent in 3 days when we get the returned items. Thanks for your cooperation and understanding.
We will do our best to ensure every customer can enjoy shopping in our online store!
If you have any question, pls feel free to contact us.
Pariscoming Customer Service Center